MyCAA-APPROVED IT & SCIENCE COURSE

CompTIA A+ SPECIALIST

Computer Technology Industry Association (CompTIA) A+ training offers a standard competency for entry-level service technicians in the computer industry.

CERTIFICATION: COMP TIA A+

PROGRAM COSTS: Varies

COURSE CONTACT HOURS: 375

PROGRAM DURATION: 6 Months

EXTERNSHIP AVAILABLE: Yes

The CompTIA A+ Specialist

Computer Technology Industry Association (CompTIA) A+ training offers a standard competency for entry-level service technicians in the computer industry. Earning CompTIA A+ Certification means that an individual possesses the knowledge, skills and customer service skills necessary to be a successful computer service technician offering a nationally-recognized and industry-recognized credential for new entrants into the field. Indeed, CompTIA A+ certification is the most widely-recognized and credible certifications available across the IT industry.

The CompTIA A+ Specialist Program

The CompTIA A+ course will build upon students’ existing user-level knowledge and experience with personal computer software and hardware in order to present fundamental concepts and techniques that technicians will use every day on the job. Upon completing this course, students will gain the essential skills and technical expertise necessary to install, upgrade, configure, troubleshoot, optimize, repair and perform preventative maintenance on basic personal computer hardware and operating systems.

The CompTIA A+ course provides students with the basic knowledge and skills necessary for a career in PC support. The course is designed to fully prepare students to sit for and pass the CompTIA A+ 220-801 and 220-802 certification exams. The exam covers a broad range of hardware and software technologies that is not tied to any specific vendor products. Examinees must successfully complete 2 parts for the exam – Essentials and Practical Applications modules. Provided both modules are passed within a 90 day period, successful candidates will receive CompTIA A+ Certification. Course topics include installation, configuration, preventative maintenance of PC hardware components, and the basics of networking, security, virtualization, desktop imaging, and deployment. Students will also gain knowledge of diagnostic and troubleshooting processes for various types of technical issues.

After completing this course, you should be able to:

  • Describe the common features of PC hardware found on desktop and laptop computers
  • Explain network hardware, protocols, and how to build a network
  • Identify unique features of laptop computers and concerns specific to this type of computer
  • Describe the printing process, installation, and maintenance of the most common printer types, including laser and inkjet printers
  • Describe IT support operational procedures in a workplace
  • Explain the features, tools, and installation options of different versions of Windows
  • Operating Systems
  • Identify the components of Windows Operating Systems networking, preventative
    maintenance, security settings, and virtualization
  • Describe common security threats, security-breach prevention methods, and best
    practices
  • Explain the network setup, security, and synchronization of mobile devices
  • Describe the diagnostic and troubleshooting processes for hardware, software, networking, and security issues
  • Use Microsoft Office

Technical Requirements

WINDOWS USERS

  • Windows 7, XP or Vista
  • 56K modem or higher
  • Soundcard & Speakers
  • Firefox, Chrome or Microsoft Internet Explorer

MAC OS USERS

  • Mac OS X or higher (in classic mode)
  • 56K modem or higher
  • Soundcard & Speakers
  • Apple Safari

SUPPORTED BROWSERS

System will support the two latest releases of each browser. When using older versions of a browser, users risk running into problems with the course software.

  • Windows Users: Firefox, Chrome, Explorer
  • Mac OS Users: Safari, Chrome, Firefox

SCREEN RESOLUTION

We recommend setting your screen resolution to 1024 x 768 pixels.

SUGGESTED PLUGINS

  • Flash Player
  • Real Player
  • Adobe Reader
  • Java

U.S. Department of Labor

Career Information

The information below provides helpful job information, statistics and projections for this program’s related career tracts.

Career Median Salary Job Openings Growth Rate
Computer Systems Analysts $87,220 44,800 5% to 9%

Description

Analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software.
Job Titles Include
Applications Analyst, Business Analyst, Business Systems Analyst, Computer Analyst, Computer Systems Analyst, Computer Systems Consultant, Information Systems Analyst (ISA), Information Technology Analyst (IT Analyst), System Analyst, Systems Analyst

Wages

Bottom 15% Median Salary Top 10%
United States $53,110 $87,220 $137,690

Employment

current employment 2016 projected job openings 2016 - 2026 projected growth 2016 - 2026
United States 601,000 44,800 5% to 9%

typical tasks

  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Troubleshoot program and system malfunctions to restore normal functioning.
  • Expand or modify system to serve new purposes or improve work flow.
  • Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.
  • Consult with management to ensure agreement on system principles.
  • Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.
  • Develop, document and revise system design procedures, test procedures, and quality standards.
  • Train staff and users to work with computer systems and programs.
  • Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
  • Assess the usefulness of pre-developed application packages and adapt them to a user environment.
  • Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.
  • Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
  • Use object-oriented programming languages, as well as client and server applications development processes and multimedia and Internet technology.
  • Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.
  • Determine computer software or hardware needed to set up or alter system.
Computer User Support Specialists $49,390 55,400 10% to 14%

Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Titles Include
Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Network Technician, Support Specialist, Technical Support Specialist

Wages

Bottom 15% Median Salary Top 10%
United States $29,440 $49,390 $82,160

Employment

current employment 2016 projected job openings 2016 - 2026 projected growth 2016 - 2026
United States 637,000 55,400 10% to 14%

typical tasks

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Modify and customize commercial programs for internal needs.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Computer Operators $42,270 3,400 -2% or lower

Description

Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. Monitor and respond to operating and error messages. May enter commands at a computer terminal and set controls on computer and peripheral devices.
Job Titles Include
Computer Console Operator, Computer Operator, Computer Specialist, Computer Technician, Information Technology Specialist, Operations and Maintenance Technician, Software Technician, Systems Operator

Wages

Bottom 15% Median Salary Top 10%
United States $24,360 $42,270 $63,430

Employment

current employment 2016 projected job openings 2016 - 2026 projected growth 2016 - 2026
United States 52,000 3,400 -2% or lower

typical tasks

  • Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
  • Monitor the system for equipment failure or errors in performance.
  • Respond to program error messages by finding and correcting problems or terminating the program.
  • Notify supervisor or computer maintenance technicians of equipment malfunctions.
  • Answer telephone calls to assist computer users encountering problems.
  • Record information such as computer operating time, problems that occurred, and actions taken.
  • Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.
  • Help programmers and systems analysts test and debug new programs.
  • Retrieve, separate and sort program output as needed, and send data to specified users.
  • Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
  • Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.
  • Load peripheral equipment with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators.
  • Supervise and train peripheral equipment operators and computer operator trainees.
  • Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in labeling, classifying, cataloging and maintaining tapes.
  • Clear equipment at end of operating run and review schedule to determine next assignment.

U.S. Department of Labor

Career Information

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I loved the whole process. Everyone was very helpful and made sure that the program I wanted to join was something I wanted to do. It also helped me put my goals in place.

-Crystal, Fort Riley

There was a lot of help along the way, which was great. It was smooth and everything went well.

-Elizabeth, Fort Gordon

It was easy, simple, and quick. There was someone there every step of the way to help you fill out all the required documents. I would recommend to all military spouses who want to go to school, especially if you’re a stay-at-home spouse.

-Aeisha, Hunter Army Air Field

Everything was very easy to do and got done rather quickly from start to finish.

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The enrollment process was quick and easy. Lots of help when needed.

-Rita, NAS JRB Fort Worth

 

"I had someone there every step of the way. They walked me through what could have been a very stressful process. It put me on a path that started an epic journey."

-Kasey, Fort Riley

"Everything was easy and my advisor with The Major Group walked me through it all. This was my third time going to college and by far the least stressful enrollment process."

-Felicia, Ft. Campbell

"I loved the whole process. Everyone was very helpful and made sure that the program I wanted to join was something I wanted to do. It also helped me put my goals in place."

-Crystal, Fort Riley

"There was a lot of help along the way, which was great. It was smooth and everything went well."

-Elizabeth, Fort Gordon

"It was easy, simple, and quick. There was someone there every step of the way to help you fill out all the required documents. I would recommend to all military spouses who want to go to school, especially if you’re a stay-at-home spouse."

-Aeisha, Hunter Army Air Field

"Everything was very easy to do and got done rather quickly from start to finish."

-Anne, Schofield Barracks, Hawaii

"The enrollment process was quick and easy. Lots of help when needed."

-Rita, NAS JRB Fort Worth

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Military Spouse Employment Partnership Logo Military Spouse Mentor Logo National Military Family Association Logo Hiring Our Heroes Logo USA Cares Logo

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