MyCAA-APPROVED IT PROGRAM
Computer Support Specialist
(CompTIA NETWORK+
and A+)
CERTIFICATION: COMPTIA A+, Network+
PROGRAM COSTS: Varies
COURSE CONTACT HOURS: 375
PROGRAM DURATION: 6 Months
EXTERNSHIP AVAILABLE: Yes
COURSES AVAILABLE THROUGH
Tyler Junior College TJC-IT-CSSAN
Download TJC Course Outline
Texas A&M TAMIU-IT-CSSAN
Download TAMIU Course Outline
Computer Support Specialist (CompTIA A+ and N+)
The Computer Support Specialist program is designed to prepare students to function as computer professionals in multiple technical, business, and healthcare settings. Computer technicians serve many technical support and IT operation roles with job titles such as Support Specialist, Field Service Technician, Desktop Support Analysist, and Help Desk Tier 2 Support. Net+ technicians serve many technical support and IT operation roles with job titles such as Network Administrator, Network Field Technician, System Engineer, IS Consultant, Help Desk Technician, Network Support Specialist, and Network Analyst.
Computer Support Specialist (CompTIA A+ and N+)
The Computer Support Specialist program is designed to prepare students to support computer users by configuring, troubleshooting, managing wired and wireless networks, and problem-solve computer issues, and connect users to the data they need to do their jobs regardless of the devices being used. This program will also prepare students to support the IT infrastructure through installing and configuring systems to secure applications, networks, and devices as well as perform threat analysis and respond with appropriate mitigation techniques.
Certification Opportunities
After completing this course, you should be able to:
- Summarize DNS concepts and its components
- Identify the benefits and challenges of increasingly converged networks
- Describe the role and impact of networks on daily business and work
- Explain the structure of a network, including end devices and intermediate devices, and the interconnecting media
- Distinguish between circuit-switched and packet-switched communications
- Describe the role of addressing and naming in network communications
- Explain the purpose and function of protocols and standards in network communications
- Explain how protocols enable communications between completely different network devices
- Distinguish between networking protocols and networking standards
- Explain the advantages of using a layered model to describe network functionality
- Describe the role of each layer in the OSI reference model and the TCP/IP stack
- Identify virtual network components
- Describe the functions of the three upper OSI model layers
- Describe the function of well-known TCP/IP Application Layer protocols and their related services
- Explain the principles of network client–server operation
- Use Microsoft Office
Technical Requirements
- Windows 7, XP or Vista
- 56K modem or higher
- Soundcard & Speakers
- Firefox, Chrome or Microsoft Internet Explorer
MAC OS USERS
- Mac OS X or higher (in classic mode)
- 56K modem or higher
- Soundcard & Speakers
- Apple Safari
System will support the two latest releases of each browser. When using older versions of a browser, users risk running into problems with the course software.
- Windows Users: Firefox, Chrome, Explorer
- Mac OS Users: Safari, Chrome, Firefox
We recommend setting your screen resolution to 1024 x 768 pixels.
SUGGESTED PLUGINS
- Flash Player
- Real Player
- Adobe Reader
- Java
STILL CONSIDERING YOUR OPTIONS?
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